Global, 21st century digital solutions for mental health and wellbeing

Website disclaimer


All content displayed on the InnoWell website is without any representation, warranty or condition of any kind (whether express or implied), including, without limitation:
•    the currency and accuracy of any information or content displayed on the website;
•    the safety and security of the website; and
•    the content and security of any third-party links displayed on the website.

InnoWell cannot guarantee the website or your use of it will be free from viruses, malware and other malicious computer software. It is your responsibility to protect yourself and your devices against these threats. We will not be liable for any loss or damage caused by any malicious software or programs downloaded from our website.

InnoWell is not responsible for any details or information you provide us and for any content you make available on our website. We cannot guarantee the security of any details, information of content, and you acknowledge that if you provide us with any of the above you have waived any confidentiality which would otherwise exist.

To the fullest extent permitted by law, in no event will we or our related entities or partners or affiliates be liable to you or any third party for loss or damage of any kind, however caused, sustained from the access or use of the website. We also expressly disclaim any warranty, whether express or implied, relating to our website, its information and materials, and its facilities accessible through our website, unless the warranty is imposed by Australian law and cannot be excluded.


Privacy Policy

This Privacy Policy is an important document so please take the time to read it.
InnoWell is a joint venture between the University of Sydney and PwC. 
InnoWell is developing a nationally accessible online system that will better coordinate existing online and offline mental health services to allow for a more integrated approach to addressing the mental health needs of all Australians. This system is called the Synergy Online System.
InnoWell is committed to ensuring the privacy of the personal information we collect and hold in the course of interacting with you, in undertaking our projects, working or interacting with clients, our partners, researchers or Universities or any other person who may access our website.  
This Privacy Policy complies with the Australian Privacy Principles (APPs), the Privacy Act 1988 and related or associated legislation (collectively the Privacy Law). It tells you how we may collect, use, disclose, make secure and store personal or sensitive (including any health) information – all of which is defined in the Privacy Law and which we call or refer to as your information or personal information.  Your use of our sites (whenever and in whatever form), indicates that you accept this Privacy Policy, and have consented to us using and collecting your information according to these terms. These terms may be updated from time to time and continued use of our site or other services will deem consent and agreement to comply with any amendments. 

Collection of Information
We only collect personal information where necessary and relevant so that we can provide our services and conduct research. The nature of personal information that is held by us will vary depending on the nature of your interaction with us. Generally, the collection of your personal information will be necessary for us to provide a service to you and where applicable, other purposes that you would reasonably expect or to which you have consented.

The kinds of information we collect and hold may include:
• Name and contact details including email address, phone number or other relevant information;
• Identification proof if required; 
• Skills, qualifications, career history and employment details if required;
• Supporting documentation;
The personal information collected is relevant for the activities that we may provide. Some of these activities may include research activities directly managed by us or provided by our research partners (more on this below), or may be for social media communications. Some of the personal information may be collected at times for activities not specifically outlined in this Privacy Policy, and where reasonable, we may make clear the purpose for collecting such personal information with you at the time we collect that personal information. 

We may collect personal information in a variety of ways including (but not limited to):
• phone, text;
• forms completed and provided to us in hard copy or electronically, fax; 
• social media, mobile Apps, newsletters;  
• from researchers. 
You may browse our sites without telling us who you are or revealing any information that personally identifies you. We may also collect website and App statistics (which includes pages accessed and search terms used) but this information is not identifiable. 

Research Activities
When we conduct research activities, we may require sensitive (including health) information (as defined under law), including details of physical or mental health and wellbeing but this will be done in compliance with law and with express consent. Sensitive information is personal information that may include (amongst other things), details about mental health, background or a disability or other relevant information. We will only collect this type of information from you if it is necessary. If you have consented to be part of our research activities, personal and sensitive Information may be used only to in relation to those research projects. What type of information gathered about you will depend on the research being conducted. Information may be collected by one of our affiliates or partner organisations and may be shared with partners, researchers, or professional contractors only where there is direct involvement in the research project or projects. Information will only be accessed by the select group who have been authorised to do so. All information we collect is kept secure. Each project we work on will address the matter of privacy in addition to this Privacy Policy. 

Use and disclosure
We use and disclose your information only to fulfil the purpose for which it is collected. If you do not provide some or all of the personal information requested, we may not be able to offer you our services or provide you with information you may request from us. We will usually collect your personal information directly from you. Sometimes, we may need to collect information about you from a third party but will only do this if you have consented for us to collect personal information in this way. 
We can only disclose your personal information to someone else without your consent in very limited circumstances. These circumstances are set out in the Privacy Act, and can include where we reasonably believe it is necessary to prevent or lessen a serious threat to the life, health, or safety of yourself or another person. 

Website use
We will only collect personal information through our website if you provide it, including an email address, name and other contact details if you transmit these to us electronically in an email message or through a web page form.