Innowell - FAQ

03 Aug 2021

Frequently Asked Questions

Here’s a quick overview of the commonly asked questions at Innowell

Where can I get immediate support?

If you feel you or others are at risk of harm, please contact emergency services on 000.

If you require immediate counselling here are some lines where you can get support:

Lifeline – 13 11 14

A national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services. You can text with a confidential Lifeline Crisis Supporter from 12:00 PM – Midnight (AEST) on 0477 13 11 14, or chat live with a trained Lifeline Online Crisis Supporter between 7:00 PM – Midnight (AEST).

Beyond Blue – 1300 22 4636

An Australian mental health and wellbeing organisation that allows you to talk with a trained mental health professional any time of the day or night. Calls are confidential. They will listen, provide information and advice, and point you in the right direction to seek further support. You can also use their online chat option between 1:00 PM – Midnight (AEST).

Suicide Call Back Service – 1300 659 467

A national service that provides free 24 hour, 7 day a week phone, video and online professional counselling to people who are affected by suicide.

Who are Innowell?

We are a digital platform that connects you with the personal care and tools you need to support your mental health and wellbeing. Our goal is to empower you to maintain and improve your own mental fitness while giving you access to the right support when you need it. We were formed as a joint venture between The University of Sydney and PwC and are based in Sydney, Australia. You can read more about us on our website.

What research has Innowell done?

As a digital platform innovating mental healthcare our approach and techniques have been validated with research published in academic journals, much of which comes from The University of Sydney’s Brain and Mind Center, which you can read more about here.

Can I use Innowell with my psychologist?

Yes, your health and wellbeing fitness journey is your own and you can share it with your psychologist or GP.

Can I refer friends to Innowell?

We are not available to the general public, however; your friend can talk to their healthcare provider or psychologist about contacting us.

What information does my organisation have about me?

The organisation you signed up with cannot see your in-app health information. All health data has been de-identified and organisations can only see aggregate report data.

How secure is my data with Innowell?

We want you to feel safe trusting us with your data. We take steps to protect the security of the personal health information we look after. We regularly assess the risk of misuse, loss, or unauthorised access, and keep a record of any access or changes made to information held electronically on our systems.

What are Innowell’s terms and conditions and privacy policies?

You can access Innowell’s terms and conditions and privacy policies via our website.

How can I give feedback or make an inquiry?

You can contact us at any time via our feedback form within the app (available from the side navigation menu on the left). You can also reach us at [email protected]. Our operating hours are Monday to Friday, 9:00 AM – 5:00 PM (AEST).

How can I de-activate my account?

The organisation you signed up with will be able to close your account for you.

Innowell logo

We recognise and pay respect to Aboriginal and Torres Strait Islander Peoples, their ancestors, the Elders past, present and future from the different First Nations across Australia. We acknowledge the importance of connection to land, culture, spirituality, ancestry, family and community for the wellbeing of all Aboriginal and Torres Strait Islander children and their families.

© Copyright Innowell 2022

We are not a crisis service.