Global, 21st century digital solutions for mental health and wellbeing



Implementation Officer – Veteran and Veterans Families Counselling Service

About the business

InnoWell is a joint venture between The University of Sydney and PricewaterhouseCoopers (PwC). Through research and development, we seek to redesign health systems to better meet the holistic needs of people across the lifespan. InnoWell delivers digital health solutions to promote mental fitness and ensure that people receive the right care at the right time. We do this by using innovative co-design methodologies that engage all members of the community to integrate lived experience, the health sector, research evidence and product design knowledge into our digital solutions.

About the role

Funded by the government under the Digital Mental Health Program, Project Synergy focuses on the development and enhancement of the Synergy Online System, through a series of health service trials. Project Synergy brings together lived experience, clinicians, professionals, industry, technological and academic expertise to deliver continuous and iterative research and development. To this end, InnoWell procured the research services of The University of Sydney for the provision of a research and development group (R&D Group) to conduct the health services trials (including participatory design methodologies and implementation science) for Project Synergy.

This is an exciting role that will contribute to applied research and development, specifically the implementation of technology within the Veterans and Veterans Counselling Service (VVCS) Sydney. This role will work collaboratively with members of the University of Sydney R&D Group and relevant VVCS staff to oversee and monitor the development, as well as the day-to-day implementation, of the trial conducted within VVCS Sydney.

Skills and experience

  • Tertiary qualifications in relevant field (e.g. psychology, social work, occupational therapy, and nursing) with relevant work experience.
  • Experience in working on research projects, including expertise in implementing research protocols and submitting ethics applications, recruitment of participants/ health professionals
  • High level project management skills, including the ability to develop, monitor and achieve project outcomes, in tight timeframe
  • Effective organisational and problem solving skills and the ability to manage competing priorities whilst meeting deadlines; including time management skills
  • Proven excellent communication skills, with sound negotiating and conflict resolution skills and demonstrated ability to consult and negotiate effectively with internal and external stakeholders at all levels
  • Ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work
  • Working with Children Check
  • Current drivers licence
  • Ability to travel occasionally


  • Clinical experience working in mental health and/or broader health services field

Please note: The successful candidate will be subject to a DVA security check and police check prior to being engaged.

Please send your CV, cover letter and a response addressing the skills and experience to or